Domestic Shipping

BigBadToyStore ships to all 50 US states, US protectorates, APO and FPO addresses, and PO Boxes.

$4 Flat Rate Shipping

$4 Flat Rate Shipping is now available on all orders shipping to street addresses within the contiguous United States. There is no minimum purchase, product restrictions, or cap. For more information please see our $4 Flat Rate Shipping Guide.

Shipping Methods

We offer the following services for domestic delivery:

• DHL
• FedEx
• USPS

Several shipping methods are available for each carrier, including standard and expedited services. Some shipping methods explicitly state which carrier will be used. Others may ship by a variety of carriers depending on the properties of the package. If you choose a method where multiple carriers can be used, you cannot request a specific carrier.

Expedited shipping options are generally not available for pre-order products. If you wish to use an expedited shipping option for a pre-order, we recommend using our Pile of Loot feature. This will allow you to choose any shipping method when your item is available to ship. For more information please see our Pile of Loot guide.

All shipping method options are detailed during checkout. Shipping fees as well as delivery estimates are shown for each shipping method.

Shipping Fees

Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.

Shipping fees for in stock items: The shipping fees displayed during checkout for in stock items or for items being released from your Pile of Loot are the actual rates you will pay. Please note that some items, due to their size or weight, will require a custom shipping quote at the time of shipment. This will be explicitly stated in the items’ description.

Shipping Fee estimates for pre-orders: Shipping fees for pre-ordered items are estimates not the actual amount you will be charged for shipping. The exact product weight or product dimensions are not always known at the time we list a product for pre-order. If you are pre-ordering a single item an estimated shipping fee is displayed. If you are pre-ordering more than one item the base fee and the price per pound that is charged for each shipment is shown. We cannot be certain which items will arrive together so a more accurate shipping estimate cannot be given. We recommend using the Pile of Loot to ship items together and save money on shipping.

Delivery Estimates

Delivery times vary depending on the shipping method selected. Each shipping method will display a delivery date or date range of when a shipment can be expected for delivery.

If you are purchasing a pre-order, the number of business days expected for delivery after the item has arrived at our facility will be displayed.

Under normal circumstances the stated delivery day/range is accurate 99% of the time. There will be a small portion of shipments that take longer. If your delivery has not arrived we suggest you check the tracking to get a package update. Please be advised that some addresses may consistently take longer than the stated delivery dates. Deliveries may also take longer if you live in an area that is experiencing an unexpected service delay, such as severe weather, natural disasters, unscheduled events, etc.

Shipping Methods with a Guaranteed Delivery Date

We try to be as accurate as possible with our delivery estimates, however most services are not guaranteed to arrive on the date or within the date range specified. Some one and two day expedited services are guaranteed to arrive on a specific date, but must meet specific criteria to be eligible. If your shipment does qualify and does not arrive as guaranteed we will refund your shipping fee in store credit.

The following requirements must be met for Guaranteed Delivery:

• A guaranteed delivery shipping method is selected
• Order is placed before the deadline listed on the shipping method
• Payment is successful before the deadline displayed during checkout
• Your payment does not require additional checks for fraud that delay your payment
• An attempted delivery on or before the guaranteed delivery meets our delivery guarantee
• An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee
• No service events as defined by the carrier occur that void their service guarantee.

If you suspect your delivery is late please contact customer service. All requests must be made within 5 days of delivery.

Freight Shipping

Some very large items may require special freight shipping. If an item requires freight shipping it will be noted in the item’s description. When the item is available to ship we will contact you with the actual freight cost. Most large items may only be shipped to street addresses in the contiguous United States.

Frequently Asked Questions