International Shipping

International shipping has been a cornerstone of BigBadToyStore since its inception in 1999, serving customers all over the world.

Shipping Methods

We currently offer the following shipping methods for international delivery:

• Air Mail
• Priority Mail
• DHL
• FedEx

Some shipping methods explicitly state which carrier will be used. Other shipping methods may use a variety of carriers depending on the properties of the package. If you choose a method where multiple carriers can be used, you cannot request a specific carrier.

All shipping method options are detailed during checkout. Shipping fees as well as delivery estimates are shown for each shipping method. For a list of every country we currently ship to, please see the Countries We Service.

Shipping Fees

Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.

Shipping fees for in stock items: The shipping fees displayed during checkout for in stock items or for items being released from your Pile of Loot are the actual rates you will pay. The rates do not include any taxes, duties, or customs fees that may be assessed by the destination country. Please note that some items, due to their size or weight, will require a custom shipping quote at the time of shipment. This will be explicitly stated in the items’ description.

Shipping fee estimates for pre-orders: Shipping fees for pre-ordered items are estimates not the actual amount you will be charged for shipping. The exact product weight or product dimensions are not always known at the time we list a product for pre-order. If you are pre-ordering a single item an estimated shipping fee is displayed. If you are pre-ordering more than one item the base fee and the price per pound that is charged for each shipment is shown. We cannot be certain which items will arrive together so a more accurate shipping estimate cannot be given. We recommend using the Pile of Loot to ship items together and save money on shipping.

Saving Money on International Shipping

We recommend that international customers use the Pile of Loot to help save costs on shipping. The Pile of Loot gives customers more control and flexibilty that is especially useful for shipping internationally. For more information please see our Pile of Loot Guide.

Delivery Estimates

Delivery times vary depending on the shipping method selected. Each shipping method will display a delivery date or date range of when the shipment can be expected for delivery.

If you are purchasing a pre-order, the number of business days expected for delivery after the item has arrived at our facility will be displayed.

The delivery estimate should only be used as a general guideline. There are many factors including customs clearance that can delay delivery. Shipments sent through a private carrier such as FedEx can have more reliable and consistent delivery times. Shipments that are sent through the mail can take considerably longer than the stated delivery times.

Shipping Methods listed as Buyer’s Risk

Some shipping methods are declared as Buyer’s Risk. This means that you take all responsibility for lost or damaged packages. Once the shipment leaves our facility our responsibility ends. We will not issue refunds or ship replacements under any circumstance. These shipping methods generally do not offer tracking. If you select a Buyer’s Risk method you will be required to confirm your selection and acknowledge these risks before placing your order.

Freight Forwarders

Freight forwarders can be an economical and practical shipping solution for customers living outside of the United States. There are some additional conditions to be aware of when using a freight forwarder. Please be aware that we use the term freight forwarder as a broad definition to include actual companies that specialize in freight forwarding as well as friends or family who live in the United States and are willing to ship packages to you.

• We are not responsible for any loss or damage that occurs after your shipment has been delivered to your freight forwarder. This means we will not refund or provide a replacement for any merchandise that has been exported beyond the original delivery address. To minimize this risk, you should instruct freight forwarders to refuse any shipments that arrive damaged.
• Our return policy does not apply to any items shipped to a freight forwarder. All sales are considered final and may not be returned.
• If the freight forwarder you are using has a U.S. address and you subsequently request that the items be exported outside of the United States, you or your freight forwarder are considered the exporter and must comply with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. BigBadToyStore must not be listed on any export documentation including but not limited to export declarations, invoices, and packing lists.

Importation

When ordering from BigBadToyStore you are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.

Import Duties, Taxes, and Fees

Australia now requires us to collect GST on most purchases. See our Guide to Australia GST for more information.

New Zealand now requires us to collect GST on most purchases. See our Guide to New Zealand GST for more information.

United Kingdom now requires us to collect VAT on most purchases. See our Guide to United Kingdom VAT for more information.

Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are assessed when the shipment reaches the recipient's country and are the sole responsibility of the recipient. We have no control over these charges and cannot predict them. Customs policies vary widely from country to country; please contact your local Customs office for more information.

Customs Clearance

International shipments may be subject to opening and inspection by Customs and/or postal authorities. Individual products and packaging may be opened and inspected. Items may be repacked without out the original care taken when your shipment left our warehouse. We have no control over this process and thus cannot be held responsible or guarantee the condition of any items on arrival. If you experienced a complication with your local Customs agency we recommend that you follow up with them directly.

If your shipment is not cleared by Customs and is disposed of for any reason (including failure to pay any duties, taxes or fees) we will not refund any product or shipping.

Product Restrictions

Unfortunately all products cannot be shipped to all destinations. Some manufacturers have licensing agreements and only allow us to sell their products in specific countries. Product restrictions may also include items that are too large to ship internationally or replicas that are prohibited by Customs. If there are restrictions on a specific product it will be detailed in the description of the product details page. If you try to purchase an item that is not allowed to ship to a specific country we will cancel and refund any ineligible items in your order.

In some situations we may not know that a product is too large to ship to some destinations until we have received it at our warehouse. If this happens we will contact you to try to arrange an alternate form of delivery. In some cases we may just need to cancel and refund your order.

Limitations

For products shipped internationally please be aware of the following:

• Manufacturers' warranties may not be valid
• Manufacturer service options may not be available
• Product manuals, instructions, and safety warnings may not be written in the destination country's language
• The products and accompanying materials may not be designed in accordance with destination country standards, specifications, or labeling requirements
• Products may not conform to destination country voltage or other electrical standards, requiring use of an adapter or converter if appropriate

Returned, Refused, and Undeliverable Shipments

Please see our Return Policy for more information.

Frequently Asked Questions